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ConnectCenter Preparations for Upcoming Maintenance Dec. 7-8, 2024
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Clearance EDI customers.
In preparation for maintenance this coming weekend, Search Eligibility History will be unavailable on ConnectCenter from 5 p.m. to 8 p.m. CT this evening Dec. 3, 2024.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at ClearanceEDI.Support@optum.com or by phone at 800-527-8133, option 3 then option 1.
REF 829056
In preparation for maintenance this coming weekend, Search Eligibility History will be unavailable on ConnectCenter from 5 p.m. to 8 p.m. CT this evening Dec. 3, 2024.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at ClearanceEDI.Support@optum.com or by phone at 800-527-8133, option 3 then option 1.
REF 829056
This scheduled maintenance affected: Customer Portals (ConnectCenter) and Medical Network Services (eligibility, enrollment and clearinghouse) (Real-time eligibility transactions).