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Optum Rx Timeouts

Incident Report for Optum Solutions

Resolved

This incident has been resolved.

Posted Oct 30, 2025 - 11:54 EDT

Investigating

The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted.
Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

Posted Oct 22, 2025 - 18:00 EDT

This incident affected: Pharmacy Solutions (Pharmacy Network Solutions).