For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Scheduled
This message is intended for all InterQual® hosted customers.
All InterQual® hosted environments will be undergoing network maintenance during the maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
While we are not expecting any impact to our customers, you may see intermittent network connectivity interruptions during the maintenance window. If connectivity issues continue after the maintenance window, please contact Product Support.
The following InterQual solutions are impacted by this maintenance:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
• InterQual® Customize
• InterQual® Coordinated Care
• InterQual® Review Manager (Hosted)
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
All InterQual® hosted environments will be undergoing network maintenance during the maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
While we are not expecting any impact to our customers, you may see intermittent network connectivity interruptions during the maintenance window. If connectivity issues continue after the maintenance window, please contact Product Support.
The following InterQual solutions are impacted by this maintenance:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
• InterQual® Customize
• InterQual® Coordinated Care
• InterQual® Review Manager (Hosted)
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).
This scheduled maintenance affects: Clinical Decision Support (InterQual® AutoReview, InterQual® Cloud Solutions, InterQual® Coordinated Care, InterQual® Customize, InterQual® Review Manager – Hosted, InterQual® Review Manager – Installed, InterQual® Government Services).